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The Certification Process

The average course tuition to become a certified agent ranges between $0.00 and $199.99 (often on sale during the high call volume season); such fee is dependent on the client and outlined on your accounts dashboard once registered as an agent with CBMRSC.


This certification course is required by the clients in order to service and use their programs - view job opportunities here.


These courses provide information on the client’s systems that will be used while servicing, as well as the performance metrics laid out in the operative Statement of Work (SOW) and other information about the client program. 



Certification Requirements:

Per Client(s); Individuals must attend class on time, every day and participate throughout the course to graduate and earn your certification to provide services. Upon successful completion, individuals will then be issued a contract outlining their SOW (Statement of Work) prior to providing services. This outlines your contractual commitment to service the client. 




Compensation for services will be deposited, using the Payroll Method of the individuals choice outlined in the contract, on the first (1st) and fifteenth (15th) of each month. Invoices are posted a day prior to deposit for review in the event that either party has a dispute. For job openings & pay amounts, click here.

Certification Cancellation:

  • No refund requests will be honored after the individual has enrolled in a certification course.

  • Once enrolled, fees paid cannot be transferred between opportunities.

  • No refunds will be given if the individual is not able to complete certification or fails to certify.

Dishonesty Policy:

It is expected that the individual enrolled in a client certification course will attend as scheduled, perform their own work on all assignments and take exams with honor, integrity, and professionalism. The clients have no tolerance for cheating and unethical behavior. This includes but is not limited to (1) someone other than the enrolled individual attending a certification course on his or her behalf; (2) publishing, in any manner, whether written or oral, course materials, work, assignments, projects, exam questions, or results; or (3) the performance or submission of assignments or exams that is not the work of the enrolled individual.

The decision as to whether an individual or CSP (Customer Service Provider) has engaged in cheating or other unethical behavior is at the sole discretion of the client (not CBMRSC). Any individual so engaged will be immediately dropped from the client certification course and may be grounds for permanent removal from the network and our services- registration will terminate immediately.
Dropping a Course:

If an individual voluntarily drops from a certification course, they must wait a period of four weeks (4) before re-enrolling in any other opportunity per Arise platform penalty policy. 

Once registered, the opportunity green info tab located on your account will provide you with all the information you need about a client – including information about certification (cost, length, & class hours) – to decide whether a client opening is the right opportunity for you BEFORE you commit.  
Our recommendation for your success:

  1. Take the time to learn about the position inside out. Please reach out to us if you have any questions.

  2. Review each client and determine which best fits your financial needs and flexibility.

  3. ​​​Read through the opportunity's info tab thoroughly. 

  4. Download our APP for continual support (

Click on the button above to begin your journey as a new agent!

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